Apple Support Procedures for Reception Issues Leaked!

The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4. Hit the jump to check them out.



Clearly Apple is taking the position that nothing is wrong with the antenna, although that’s not surprising since most companies will never willingly admit their flagship product is potentially suffering from an unfixable flaw. But does anyone else find it interesting, if not troubling, that there is no mention of an impending software fix?

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